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| Frequently Asked Questions |
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- What is Bbeauty?
Please see our "About & Contact" Pages to read about the company.
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- Are there really supposed to be two "B"s in your name? What does it mean?
Yes there are two B's in our name which is pronounced "Be Beauty". This is the shortened version of the words "Be Beautiful" which describes our design style of feeling beautiful in the clothing we make. The "Designs" aspect of our name references the many designs of items from jewelry to gowns that we represent and sell. Thus Bbeauty Designs was born.
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- Can I do a wedding registry, wish list, or birthday list with your custom made items?
Yes. Create a new account and login, then click on the "Wishlist" button for instructions. Each item will have an "Add to Wishlist" function when you click on it. Email your wishlist to friends and family to get everything you want!
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- International Orders
Our shopping cart utilizes UPS as a preferred shipping method which can be pricy when shipping internationally. If you are outside of the U.S. contact us, and we will quote your shipment through the US Postal Service to save shipping costs and we will complete your transaction manually from our terminal.
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- How can I track my order
All customers who provide an email address when they book their order will get automatic tracking information emailed when their item ships. You can plug in tracking information directly on our site to view status.
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- I am having difficulty ordering or am receiving errors in my shopping cart.
Call us immediately. We realize sometimes there are technical difficulties that occur, sometimes when we are uploading new content or making revisions. Call us to place your order and we will take care of you immediately.
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- When I track my order I see "Billing Info Received" or "Electronic Label Created"
This is the first step in shipping your package. This information is displayed when we are preparing your package for shipment. Tracking numbers are usually emailed to you once your package has shipped.
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- Do you sell wholesale?
Click on our Wholesale Page for information on the main menu bar.
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- How often do you add new items to your site?
We are continually designing. We work on new pieces usually twice a year in the Spring and in the fall.
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- I am having trouble seeing the pictures for an item.
Contact us through our contact page, and we will email you the image you desire.
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- When are your sample sales?
The best way to keep informed of our sales is to sign up for our mailing list. We generally hold sample sales in the changes of seasons and when offering a new line for the first time.
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- I like an item that is pictured in a certain color but when I try to purchase the item in that color the color choice is unavailable.
Popular items and color choices sometimes sell out and become unavailable. Sometimes the fabric sells out. When that happens we remove the color choice from the listing. Contact us to see what the options are.
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- Will you exhibit for charity or fundraising events?
In most cases yes. If we have the time availability we are more than happy to exhibit pieces in our collections or lend to museums or art galleries for these type of events. Please contact us with details of your event.
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- Can you do consultations in person?
If you are local to us, make an appointment to visit our Studio for a consultation. Customers outside the Bay Area, will need to have a phone consultation.
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- I saw an item on your site and it isn't there anymore, What happened?
Since Bbeauty Designs continually evaluates products for customer satisfaction, availabilty, quality, and profitability items are continually reviewed to see how well they are selling and how happy customers are with their purchases. If for any reason an item is not living up to our standards it is removed off our site and either replaced with another item or discontinued completely.
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- Do you make other designs or just what I see on the website?
Our website showcases designs we've already made, but it is limitless on what we can design especially for you. You do not have to stick to certain styles and can invent your own or change elements of ours if you wish. We are here to cater to making designs you feel comfortable in.
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- Can you send me samples of fabrics or can I buy fabrics from you?
View our Design Tools section to see all the fabrics available. We charge $2.00 a sample swatch for the material and we can certainly sell the fabrics we have available. Please note that we are not a fabric shop, and do not stock all materials. Thus it may take a few days to order material in for you.
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- Do you do volume discounts?
Yes we do, please contact us for a quote. We have discounts for both wholesale accounts and for those buying multiple items.
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- Can you send me a catalog?
At this time we do not do a printed catalog. Please continue to view our website for the latest examples of our work and designs that are ready to order.
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- Will you make items out of fabric that I provide?
Yes we will create items out of fabric that you send to us with no problem. Please note that if you provide your own materials, we are not responsible for the quality of your materials.
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- Is it cheaper if I provide my own fabric?
Not necessarily. When we provide fabric we buy it at wholesale and pass along the savings to you. When you provide fabric, you are most likely buying it from a retail store and are paying 50-75% above wholesale costs. As well, we have heavily screened all our fabric suppliers for the finest quality fabrics. Typical retail fabric locations carry low-grade materials and trims and sell them at a high price. So not only could you be overpaying, but the quality of your fabric will not be as high. You will usually get a better quality product and a lower price by letting us provide the full package.
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- Can you fix a corset or dress structure I bought at a department store?
Most lingerie and dresses from department stores are structured as part of mass manufacturing. It is often very difficult to take a dress not properly constructed or a mock corset and try to turn it into a real one. You will end up paying more in the long range trying to have us fix all the issues with a low-end garment and you will end up with still - a low end garment trying to have elements of a high end garment. It is really better if we just construct it from scratch.
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- How long does it take to make items?
Designs shown on our website generally take 2-4 weeks to construct. More complicated designs can take 2-3 months to create.
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- Is everything you make to measure, or do you have ready to purchase items?
We make everything to order. Design samples can be viewed at our studio and retired pieces can be purchased in the change of seasons.
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