Order Method
If you are local to us you can visit us in person to place orders as well as use any of our standard methods of ordering: phone, email, fax, mail, and through the website. If visiting us in person, please call ahead of time to schedule an appointment. We prefer not to have clients drop in, as it disrupts our production on current client projects and deadlines.
If you are not local to us, place your order using any of our standard methods of ordering: phone, email, fax, mail, and through the website. We can do over the phone consultations, and 90% of our clients are actually out of the area rather than local so it is quite usual for us to do this.
International Orders
International orders can be placed through our website, however our website calculates shipping via UPS which can be very pricey. We recommend that international orders email us or send orders by fax for manual processing. This way we can quote your order with USPS which is far less expensive shipping. International orders can be made by wire for larger purchases or using Paypal for smaller purchases). Once you are ready to go ahead with your order, we will send you a order invoice through Paypal requesting payment. If you do not have a Paypal account, visit http://www.paypal.com/ to create one. All payments need to go to orders@bbeautydesigns.com to come to us effectively.
Payment Types
We accept Paypal (Accepts American Express), VISA, Mastercard, and Discover directly through our website. We also can accept checks, or set up C.O.D. (Cash on delivery) through UPS. Checks require a minimum of 10 days to clear before we can release an order. Orders paid by cashiers check or money order are processed immediately. C.O.D. set-ups are also processed immediately and require an extra $9.00 charge mandated by UPS. We prefer deposits and payments to be made by credit card as they have the least amount of delay in producing products.
Shipping Methods
We use UPS as our standard carrier. If you would like an alternate carrier, you must request so.
Handling Fee
We charge a small $1.50 handling fee which aids us in the labor and shipping supplies needed to send your order.
Measurements
If you are placing an order for an item made in our custom design shop, you will be asked for measurements if not already indicated in the "special instructions" portion of your order. A sales representative will contact you after receiving your order to confirm any fabric choices and your measurements. We are not responsible for inaccurate measuring. We recommend that you fill out all the measurements you can, even if you think they are not applicable for your piece. More measurements will give us an accurate account of your entire figure and body type. We will make garments according to the measurements you provide. We can do alterations if the garment does not fit exactly right due to inaccurate measurements, but these alterations charges will be additional to correct the measurements. As well if you only provide us with minimal measurements - we will construct your garment using a basic size that will provide us with all the details you left out. But if it doesn't fit right because you left out that measurement, you will be charged for alterations. Essentially, be fair. If we are trying to construct something and you leave us to guess, then don't complain afterwards that our guesswork was incorrect.
If you place an order and we are unable to reach you after three attempts, your order will be held up to 90 days until which time it will be considered abandoned. You will forfeit all payments you have made, and your order will be sold at auction to recover any remaining balance and/or losses we incurred.
Deposits and Payment Plans
Deposits are 50% down on all custom orders, 100% down on manufactured merchandise. The balance of your order needs to be made when the order is completed.
Non-payment
Deposits are 50% of fees on custom orders. Deposits cover the material costs of your order and/or initial labor on your order (if you are providing materials). Custom orders are a contract for services rendered. If you cancel your order before work has been done, you will be refunded the difference in cost between your deposit and materials purchased and materials will be given to you or disposed of at your request. There is a 25% restocking fee for all manufactured items purchased on your order. If you cancel or stop production on your order after we have started, you will be responsible for labor costs to date and your partial project will be given to you or disposed of at your request. If your project has been finished, you are responsible for your total balance. If you are unable to pay labor costs beyond your deposit or final balance your we will hold your custom order for up to 30 days to offer you the opportunity to make payment plans and honor your contract. If your contract is not honored after 30 days all monies paid and rights to your custom order are forfeit. We reserve the right to refuse future business from those persons who contract us to make a custom order and result in non-payment.
Time Frames
We observe a very busy production schedule. When placing an order, you need to inquire on two time questions. How long does it take to produce my item? And when can my item be produced? When orders are placed, they are scheduled into our production schedule. It may only take a few days to produce your item, but you may need to wait for the next open production slot. Therefore, place orders early. Production slots are on first come first serve basis and sometimes you could miss your window if you don't place ahead of time, our production schedule may be full by the time you need your item. We typically book one month ahead of time on larger pieces (dresses, costumes, full scale outfits, product production) and can fit in smaller items (accessories, single pieces) in between then with a max wait time of 2-weeks. Make sure you give us your "Need by" date so if production changes or delays, we can make sure we can get everything scheduled to go out on time to meet your needs.
Satisfaction Guarantee
We want our customer's to be 100% satisfied with the quality of their purchases with us. Therefore we have a detailed guarantee to make sure that you feel protected in purchasing from us. We go to great lengths to ensure that your items arrive to you with professional presentation. Whether it is custom made or manufactured we want you to be pleasantly surprised at your purchases, not dismayed. If any damages or quality issues are present for an order received contact us within 24-48 hours of receipt with customer service to issue return and/or replacement of your order.
Our guarantee covers:
- A garment's finished size will be made to fit the measurements provided by the client. Remember most garments can be made with minimal measurements provided, but the more measurements you provide allows us to make it less of a generic size and more of a tailored size.
- Flaws in stitching, craftsmanship, or sewing. Any unraveling at the seams, any degree of unprofessionalism in the sewing, and any flaws in the product upon arrival.
- Quality of the material when we select the material.
- Design flaws on a garment we designed.
Our guarantee does not cover:
- Someone else's work. We do not cover problems not related to the work we did or to the satisfaction of the overall garment.
- Your own material. Whatever material you provide determines the quality level of that product.
- Incomplete measurements. Garments can be made with minimal measurements, but how many you provide determines how tailored you want the garment to be. You cannot provide generic measurements and complain that your garment is not tailored. Or complain about the fit in the garment for a measurement you did not provide i.e. the sleeve was too long, but you never provided a sleeve measurement.
- Rips or tears after a garment is worn i.e. you snagged the satin in your dress with a rhinestone bracelet and complain of quality in material.
- Return of worn items or items created/purchased for special events.
- Design flaws on a garment you designed.
- If you injur yourself while wearing one of our designs or produced items. You wear everything at your own risk.
Return Policy
Most of the items you will find in our boutique are either custom made or manufactured (stock) and will fall under special occasion merchandise. With the rising number of consumers who will purchase items for a single event, and return them after the event is over in the fashion industry, Bbeauty Designs enforces a strict No-Returns policy. However, we want our customers to feel comfortable and re-assured when purchasing products from us - we want you to look and feel glamorous with your purchases from us, not feel regretful or remorseful after purchasing from us. Therefore we have a satisfaction guarantee that protects our customers and assures them that they are only getting top quality crafted items from us.
Stock Merchandise - Returns subject to approval. If granted, we will give you specific instructions and a RA number to include with your packages. We accept returns within 14 days of your purchase date. You may return merchandise to it to our store to exchange for another product, or request a refund. Items returned after 14 days are eligible for store credit only. Bbeauty Designs may charge a restocking fee for any items that were special ordered and then returned. Items must be returned in original packaging and must be in resellable condition. Unfortunately shipping for returns is not refunded. If your item was mis-shipped or damaged your order will be reshipped to you free of charge. We will arrange pick-up of the mis-shipped or damaged item for return at our expense. Wholesale purchases can be returned in exchange for another product only. Evening, Prom, and Special Occasion Dresses are non-refundable due to the nature of the garments.
Items made in our Custom Design Shop - Due to the custom nature of these items we cannot accept returns. At our discretion and in very special circumstances we may allow you to return something and give you store credit, but we do not offer refunds on custom made items.
Care of your Garments
We use basic guidelines for the cleaning and care of your garments. If you are unsure of how to care for your garment, please ask us! We will not be responsible for dry cleaning problems or washing problems. Choose cleaners who will take proper care of your garments including those who are experienced with elaborate costumes and gowns, will test trims and beads to make sure they can withstand the chemicals they use, experience regarding stains and spots, and test for bleeding when working with garments with white and colors mixed. Pay the extra money for someone who takes the time.
**Please read our FAQ for answers to commonly asked questions.
